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Practice Management Program
Primary Care Networks Program Management Office
Toward Optimized Practice

Practice Facilitator Core Training - Fall 2022 Winter 2023

​Practice Facilitators (PFs) play a key complementary role in supporting clinic teams in their transformations to Patient's Medical Homes (PMHs). These courses introduce the core competencies PFs need to support clinic teams – i.e., the context of primary care, the Patient’s Medical Home and Health Neighbourhood (HN) and knowledge and practical skills in quality improvement and modes of influence.

Registration closed. Training in session.

Intended audience
Practice Facilitators or other staff (e.g., Panel Managers) supporting clinic teams as they take incremental steps toward sustainable process improvements.

Learning objectives
By the end of this curriculum, learners will be able to:

  • Access and bring forward to clinic teams the evidence and system-level data for PMH.
  • Articulate the role of change agents, how and why they need to work together.
  • Have basic knowledge of each PMH implementation element, how they build on one another, and are interdependent.
  • Help teams apply the Sequence to Achieve Change, stringing together a series of related PDSAs to accelerate change.
  • Use basic engagement tools (e.g., features and benefits, value propositions) to engage practice leaders and team members with change ideas toward PMH implementation.
  • Help teams obtain HQCA panel reports.

Learners who complete all the online module pre-work/homework, attend all the virtual interactive sessions and achieve 80% or greater on online quizzes will receive a certificate of achievement.

Estimated completion time
21.5 hours (14 hours to complete the online pre-work/homework courses and 7.5 hours to attend the virtual sessions).

Dates & Times
Note: Learners must complete the assigned online course pre-work prior to virtual session 1 and online course homework between virtual sessions 1 - 7

  • Virtual Session 1: Monday, September 19th, 1:30 - 3:30 pm
  • Virtual Session 2: Monday, October 17th, 1:30 - 3:00 pm
  • Virtual Session 3: Monday, October 31st, 1:30 - 3:00 pm 
  • Virtual Session 4: Monday, November 21st, 1:30 - 3:00 pm
  • Virtual Session 5: Monday, December 12th, 1:30 - 3:00 pm
  • Virtual Session 6: Monday, January 16th, 1:30 - 3:00 pm
  • Virtual Session 7: Monday, February 13th, 1:30 - 3:00 pm

Important Pre-Registration Information
This training consists of seven online, on-demand courses (Learn@AMA) and is interspersed with seven interactive virtual sessions where participants will apply what they have learned using their real-life experiences.  For this reason, participants must be actively supporting at least one clinic team with the work of quality improvement while enrolled in this training. Additionally, the clinical team will need to identify a change package (from AMA, e.g. panel, screening and prevention, opioid, process improvements, CII-CPAR, continuity, care planning (PACT) to implement).  

* Those who do not directly support clinic teams with the work of quality improvement but are interested in taking this course can opt to enroll in the online, on-demand option only. 
NOTE: Space is limited for those enrolling in the online on-demand courses and interactive virtual sessions (max = 30 participants). Eligible participants will be enrolled on a first come, first served basis. 

This curriculum is presented in a combination of online, on-demand courses and interactive virtual sessions. Learners require a Learn@AMA account to access the curriculum.