For a family physician providing prenatal/postnatal care, care coordination is crucial to Dr. Janet Craig, as her patients and their babies depend on it. Read on to find out how through participation in the Community Information Integration / Central Patient Attachment Registry (CII/CPAR) initiative, Dr. Craig was able to quickly get two patients the care they needed.

In Edmonton a legacy feature in Netcare allows physicians to pull a list of their patients who are currently in hospital. However, it requires doctors to retrieve this list themselves. This is just one reason Dr. Craig was excited about automatically receiving CII/CPAR’s eNotifications in her EMR when her patients are seen in the emergency department or admitted to and discharged from hospital. 
After going live on CII/CPAR, Dr. Craig received eNotifications that two of her patients had been discharged from obstetrics. Following confirmation on Netcare that these patients had delivered their babies while in hospital and not been admitted for a prenatal issue, Dr. Craig called both and left a brief message to congratulate the new moms, let them know to come in for an appointment an couple of weeks and for them to contact her if there were any concerns. 

Both patients called back within a day and each told Dr. Craig that they were having issues with breast feeding and jaundice. Dr. Craig connected them with the Healthy Beginnings program and put together a plan for them before either patient came to the office. Indeed, more than a month later Dr. Craig had not received an official discharge summary of the deliveries. Were it not for her participation in CII/CPAR, she would not have known when these patients had given birth. 

Want to learn more about Dr. Craig’s experience? Watch this video for information on roles, challenges and lessons learned for successful implementation.

If you are a physician and Dr. Craig’s story sounds like an all-too-familiar scenario, participating in CII/CPAR can help. Both family doctors and specialists can check out these short videos for the basics as well the steps to take to participate.

Click the links on the upper left for a full set of both primary care and specialist tools and resources.